GAP Essentials

Shipping & Delivery

What are the shipping and delivery options and estimated costs:

FREE delivery for orders over R1000 (Cape Town & local surrounds).

Pick Up / Collection:

Our online store offers the option to ‘pick up in-store’ which means you can whip in and pick up your parcel.

Collection in Cape Town (Goodwood, Epping) – choose Local Pickup at Checkout and WhatsApp ########## or email sales@gapessentials.co.za for location

Local delivery (all prices ex. VAT):

Delivery in Cpt. & Local Surrounds R65 (for first 5Kg + R1.50/Kg thereafter); Delivered within 2-4 working days, Mon.-Fri.

Bordering Local Outlay Areas R85 (for first 5kg + R3.00/Kg thereafter); FREE delivery for orders over R1500; Delivered within 3-5 working days, Mon.-Fri.

Outlaying Regional areas R130 (for first 10kg + R4.00/Kg thereafter); FREE delivery for orders over R1500; Delivered within 5-7 working days, Mon.-Fri.

Regional – Road Freight (all prices ex. VAT):

Road Freight Regional Main Centres R150 (for first 10Kg + R5.50/Kg thereafter); FREE delivery for orders over R1500; Delivered within 3-5 working days, Mon.-Fri.

Main Centres: Jhb, Pta, Bloemfontein, Dbn, EL, George, PE

 

Overnight Express Main Centres (all prices ex. VAT):

Please inquire via email: deliveries@gapessentials.co.za

Main Centres: Jhb, Pta, Bloemfontein, Dbn, EL, George, PE

For parcels 2Kg+ (delivered overnight or 1-2 business days for regional areas)

 

Budget Air Freight Main Centres (all prices ex. VAT):

Please inquire via email: deliveries@gapessentials.co.za

 

General

We are aligned with couriers who ensure you get the safest, most efficient delivery/shipping possible. The majority of couriers we use can deliver overnight nationwide, if specially required. The starting price for local delivery is R65 per package (based on mean calculations) for products purchased.

Please provide a satisfactory and accurate physical address as it is preferable to a PO Box. The only time you may experience a delay is during Public Holidays or if there is an unexpected interruption due to weather or a break down. Communication with each courier service via ??? is easy and you will have a live track of your parcel at all times. Otherwise, contact us and we can follow this up for you.

For your convenience, if you live locally you are more than welcome to purchase online and select the ‘pick up in-store’ option where you can collect your prepared package from the store.

Nationally – Rx shipping fee applies. You can expect your parcel in 3-7 working days (excluding Public Holidays) providing that it doesn’t get stopped in customs. We are unable to offer tracking international freight at this time unless arranged alternatively to this service. 

International – Rx shipping fee applies. Your items should arrive within 15-45 working days. We try our very best to deliver your goods in the fastest, safest way possible; this time frame is a guideline only. There is no tracking for items sent via International Economy. If you would like your item tracked, this will come at an additional cost and we can look at options of you. We would be too happy to help!

The Company will not be held accountable for the misjudged arrival of items and the stated time frame provides an indication only. Please be aware that items bought online over the weekend or on a Public Holiday may take an extra day or two for processing and delivery. We do not accept cancellations once your order is processed.

If you are returning an item which may be faulty, or an exchange, please know that we do not take any responsibility for items lost in the post. We recommend a track and trace method to ensure this doesn’t happen; your item cannot be processed for an exchange or a refund if it goes missing. The expense of return shipping is that of the customers, your initial order including shipping will be refunded if you are being reimbursed.
COVID-19 Update

It’s extremely important to us that we action everything necessary to keep our customers and team safe while we are all battling Covid-19 as a community, a  country and as the whole world.  

We empathise with all small businesses that have been impacted by the current climate and the love we share for our neighbours, labels and friends alike extends to all.
Shipping:

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States15-45 Business days
Canada, Europe15-45 Business days
Australia, New Zealand15-45 Business days
Central & South America15-45 Business days
Asia15-45 Business days
Africa15-45 Business days
Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

How are shipping costs calculated:

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check with us and compare which is most affordable and economical.

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

COVID-19 Update

It’s extremely important to us that we action everything necessary to keep our customers and team safe while we are all battling Covid-19 as a community, a  country and as the whole world.  

We empathise with all small businesses that have been impacted by the current climate and the love we share for our neighbours, labels and friends alike extends to all.